MAIN PURPOSE OF POSITION:

• Customer service (taking orders, answering questions, providing information)
• Process telephone, fax, e-mail, and on-line orders
• Prepare domestic and international quotes
• Track quotes in SalesLogix
• Accounts receivables, including monitoring aging and maintaining 30 day past due aging report; performing collections activities, resolving billing issues, entering payments, processing deposits, and performing month end close activities.
• Print and mail invoices and monthly past-due statements
• Generate reports (daily, month end and quarter end)
• Pick up and distribute mail received in PO Box
• File
• Enter BRC, trade show, and information requests as needed
• Enter, copy and file bibliographies as needed

Knowledge/Education Minimum of high school diploma or equivalent AA degree preferred              Strong sense and knowledge of customer service Knowledge of accounts receivables Job Experiece: 5 years in call center customer service setting  Skills / Competencies: Good organizational skills Must be computer literate (Microsoft Office: Word, Excel, Outlook) Customer service and attention to detail for order taking Excellent verbal and written communication Essential Job Functions: Ability to walk, climb, stand, bend (neck and/or waist), kneel, reach, stoop, squat, twist (neck and/or waist), push, pull, and use of both hands for extended periods of time while performing tasks Ability to lift, move and handle materials weighing up to 25 lbs unassisted Working Conditions: Work is normally performed in an office environment

Apply for this position